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Andersen launches a new Consumer Law area

| News | Consumer Law

The creation of this new department, pioneer in Spain, is a response to the growing increase in all kinds of conflicts related to consumer law

Following the recent appointment of José Vicente Morote and Íñigo Rodríguez-Sastre as Co-Managing Partners of Andersen in Spain, the firm is opening to a new market with an area aimed at companies that have direct contact with consumers. The creation of this area, pioneer in Spain, and led by Vanesa Fernández, Director in the firm, will respond to the growing increase in all types of conflicts related to consumer law.

In a globalised environment, consumer protection regulations are increasingly strict to protect the free market, and in the immediate future, the imposition of sanctions on companies that do not strictly comply with them is foreseen. In addition, an exponential growth in complaints is anticipated due to the Covid-19 crisis, so it is essential that companies are prepared. This is a challenge for companies, requiring new policies and revisions in the procurement processes with consumers.

Andersen, after advising companies on consumer matters, launches this new area with the aim of offering specialised legal advice. The services it includes are consumer advice, either through an innovative Consumer Compliance, in which consumer policies are reviewed, regulated and/or implemented for companies; through a Consumer Due Diligence; or by reviewing the processes of contracting with consumers (including offers, advertising, contracts), web or marketing content, or the launch of new products. We also offer comprehensive advice to companies on claims, arbitration or litigation in different jurisdictions initiated by consumers and/or different authorities for consumer infringements.

In recent years, companies have faced many challenges that have led to growing consumer power. This has resulted in a more interventionist position by regulators to maintain market and consumer confidence. Therefore, companies in all sectors must adapt to this new scenario in which it is necessary to respond through comprehensive advice.

Andersen is the Spanish member firm of Andersen Global, an international association of member firms comprised of tax and legal professionals worldwide. Established in 2013 by U.S. member firm Andersen Tax LLC, Andersen Global now has more than 6,000 professionals worldwide and a presence in over 205 locations through its member firms and collaborating firms.


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